Hyphen (“we,” “our,” or “us”) is run by Bahuvachana Trust, a non-profit entity. Hyphen website provides digital content to its users. By using our website, you agree to the terms outlined in this policy. We value your literary engagement and are deeply committed to protecting your personal data.
This Privacy Policy details how we handle personal information collected through our website and services. It does not apply to third parties we don't own or control or individuals we don't employ.
Information collection:
We only collect personal data that is strictly necessary to provide you with our literary content, for our websites to function effectively and fulfill your print journal subscriptions.
Information you provide to us: Your profile information, such as name, email, phone number and address to send the printed copy of the journal and books sold by or published by Hyphen. This information is collected when you sign up as Hyphen’s subscriber or to buy books from our online bookshop.
We share your name, shipping address, and phone number with Indian postal or courier services solely to deliver your print journal.
We use third-party payment service providers to process subscription payments. We do not store payment information. Your billing data is securely routed directly through RBI-authorized payment processors (e.g., Razorpay)
Our servers automatically collect information, such as IP address, browser type, and reading preferences (e.g., bookmarks, articles read), cookie information, and pages visited. We use this data at an aggregate level to diagnose server problems, analyze trends, and administer our website.
Your billing data is securely routed directly through RBI-authorized payment processors (e.g., Razorpay, PayU).
Our website and user databases are hosted on secure servers located within India.
Deletion of your data: You can request deletion of your collected data by sending an email to support@the-hyphen.in
Data Retention and Erasure:
We do not hold onto your data indefinitely. Your personal data is retained only as long as:
Your account or print subscription remains active.
It is necessary to fulfill the specific purpose for which it was collected (e.g., delivering past paid issues).
It is mandatory under prevailing Indian laws (such as keeping financial transactions for 7 years under Income Tax guidelines).
Once the purpose is served or upon a valid deletion request, your data will be permanently erased or anonymized within 30 days, unless legally exempted.
We will never share your email address without your permission. You may receive emails from us about Hyphen news, products, books, surveys or promotions. You can opt-out of such emails by following the instructions in the email. However, system and legal emails, like password reset or policy updates, will still be sent to you.
Cookies are identifiers that are stored on your computer through your web browser to recognize your browser and track page visits. Our cookies do not collect personal information and we do not combine cookie data with personal information. You can manage cookies in your browser settings, but we recommend leaving them enabled for a better user experience. Our business partners, like advertisers, may use cookies on our website, but we have no control over them.
We do not rent or sell your personal information. It may be shared within our company for business purposes or in case of asset transfer. The terms of this Privacy Policy will still apply in such cases.
“Personal Information” shall mean any information relating to any natural person which individually, or in combination with other information available with Grantee, or likely to be available with Grantee, is capable of identifying such person. “Personal Information” shall also include sensitive personal information such as call data records, financial information such as bank account details, credit/debit card details, payment instrument details, password etc., or any other type of information prescribed as sensitive personal information under the Information Technology Act, 2000 and the rules framed thereunder, including but not limited to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, as amended from time to time, the Digital Personal Data Protection Act, 2023, and any rules framed thereunder, as amended from time to time, or any other applicable data protection or privacy laws in India or abroad (“Data Protection Laws”).
